Refund & Cancellation Policy
Last updated: October 6, 2026
This policy covers Gexmap subscriptions sold by GEXMAP LLC (“Gexmap,” “we,” “us”). It is part of our Terms of Service.
Cancelling
- You can cancel at any time from your account or by emailing info@gexmap.com from the email address on your account.
- Cancellation stops the next renewal. You keep full access until the end of the billing period you have already paid for, and you are not charged again.
- Add-ons such as Signal & Backtest can be cancelled on their own; your main plan continues.
Monthly plans
Monthly charges are non-refundable once the billing month has started, including partial months after a cancellation. You keep access until the end of that month.
Annual plans
- 7-day window: if you are new to the annual plan, you can ask for a full refund within 7 days of the initial annual charge.
- After 7 days, annual charges are non-refundable. If you cancel, you keep access until the end of the paid year.
- Annual renewals: we email you before each renewal. A renewal charge can be refunded in full if you ask within 7 days of it and have not used the platform since it renewed.
Billing errors
If you were charged twice, charged after cancelling, or charged the wrong amount, email us and we will refund the incorrect charge in full.
How to ask for a refund
Email info@gexmap.com with the email address on your account and the date of the charge. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
Disputes and chargebacks
Please contact us before disputing a charge with your bank; we can usually fix billing problems faster directly. Accounts with an open chargeback may be paused until it is resolved.
Free offers and add-on promotions
Promotional access (for example, the Signal & Backtest launch offer) has no cash value and is not refundable. It stays active only while you keep an active Monthly or Annual plan.
Contact
GEXMAP LLC
30 N Gould St Ste N, Sheridan, WY 82801
info@gexmap.com